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The casino keeps asking for additional documents beyond the usual requirements. The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that he received his winnings, so the complaint could be closed as Rollino login resolved. The player from Japan faced a complaint regarding the unjust reduction of his balance after using a casino bonus.

The casino provided evidence showing that the player had multiple accounts, which was a violation of the casino’s terms and conditions. Consequently, we found the casino’s actions to be justified and rejected the player’s complaint. The player from Peru had his account at Rollino Casino closed and his balance confiscated due to alleged bonus manipulation, despite his claims of not using any bonuses. The casino stated that the decision was final and that the account could not be reopened. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player had abused in-game features, leading to the rejection of the complaint.

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What really makes Rollino casino also stand out is its user-friendly features. The early cashout function lets you secure profits or cut losses before matches end, while the multi-view option allows you to track multiple events simultaneously. The minimum stake is a reasonable €0.10, while maximum bets vary by sport and market, often reaching into the thousands for major events. The slots section at Rollino Casino is an offshore paradise where things really heat up, with thousands of titles catering to every taste and budget. From classic fruit machines to cutting-edge video slots, you’ll find yourself spoilt for choice.

The collection of jackpot slots is constantly updated so you will definitely find a game for yourself. Moreover, you can make payments through Bank Transfers and various cryptocurrencies including Bitcoin, USDT TRC20, Ethereum, Litecoin, Dogecoin, and more. Accepted fiat currencies include EUR, CAD, AUD, NZD, NOK, CHF, DKK, PLN, BRL, COP, and CLP. Rollino Casino earns a solid 4.5/5 stars, standing out as one of the more impressive new entries in the non-GamStop casino market. It’s clear they’ve studied what players want and built their platform accordingly, rather than just copying existing templates. Operating under a Curacao eGaming license, Rollino casino is safe and takes security and fair play seriously.

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The winnings had been accumulated from a VIP bonus, and the account had been verified earlier in 2022. The Complaints Team had advised the player to wait the recommended 14 days for the payout to be processed. A player from Italy requested self-exclusion and account closure via email and chat yet the account remains open. After the attempted self-exclusion, she managed to deposit and lose an additional €1600 and has requested a refund. The complaint was resolved as the player’s account got closed within a reasonable time frame.

The issue was resolved after multiple attempts to verify the withdrawal account, and his winnings were successfully transferred to his bank account. The player from the United Kingdom had requested a withdrawal prior to submitting his complaint. The player’s issue had been with the casino imposing unfair withdrawal requirements and restrictions, which prevented him from submitting his next withdrawal request. The casino eventually acknowledged that this was a mistake and promised to process the player’s withdrawal. The player also had concerns about the casino’s withdrawal limits, which he felt were unfair and made withdrawing winnings difficult. The player confirmed that all his withdrawals had now been processed and the issue was resolved successfully.

We ended up closing the case as resolved since the casino decided to reinstate the player’s winnings that had been successfully withdrawn to the player’s bank afterwards. The player from Greece had difficulties withdrawing a total of €10,000 from a casino after completing the wager on his bonus. After withdrawing €500, the casino closed his account alleging multiple accounts, the player admitted to using a VPN.

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However, the player encountered another problem with their KYC verification process, where their proof of residence was initially rejected. Upon resubmission, the casino accepted the document and the player was able to withdraw their winnings. The player from Germany had experienced a delay in the withdrawal process of his winnings from an online casino. Initially, the player had an outstanding withdrawal of €2500, with €1500 already having been transferred.